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Return to shopPrivacy Policy
Effective Date: 17th December 2024
1. Introduction
Welcome to Trendy Outdoor Tacticals (“Company,” “we,” “our,” “us”)! We respect your privacy and are committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, and share information when you visit our website https://trendyoutdoortactical.com (“Website”) or purchase products through our WooCommerce store.
2. Information We Collect
a. Personal Information
When you interact with our Website, we may collect personal information such as:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment details (processed securely via WooCommerce payment gateways)
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Account information (if you create an account)
b. Non-Personal Information
We may also collect non-personal data, including:
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IP address
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Browser type and version
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Device information
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Referral URLs
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Cookies and tracking data
3. How We Use Your Information
We use the information we collect for the following purposes:
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To process orders and deliver products
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To improve your shopping experience
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To communicate with you (e.g., order confirmations, updates, support)
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To comply with legal obligations
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To personalize marketing communications (only with your consent)
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To analyze Website performance and troubleshoot technical issues
4. Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal data. We may share your information with:
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Service Providers: Payment processors, shipping partners, and other third-party services required to fulfill orders.
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Legal Obligations: When required to comply with applicable laws or enforce our legal rights.
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WooCommerce: To facilitate secure transactions and order management.
5. Payment Processing
All payments are securely processed via WooCommerce-compatible payment gateways (e.g., Mpesa, Cards & Cash On Delivery). We do not store sensitive payment details.
6. Cookies and Tracking Technologies
Our Website uses cookies to enhance your browsing experience. Cookies help us:
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Remember your preferences
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Track order details
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Analyze traffic and usage data
You may adjust cookie settings in your browser to decline or remove cookies.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above or as required by law.
8. Your Rights
Under applicable laws, you have the right to:
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Access your personal information
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Correct inaccuracies in your data
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Request deletion of your personal data
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Object to processing for direct marketing
To exercise your rights, please contact us at info@trendyoutdoortactical.com.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data. However, no online platform is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
11. WooCommerce Compliance
As our store operates on WooCommerce, certain data (e.g., order details, customer information) is shared with WooCommerce to provide eCommerce functionality. WooCommerce’s privacy policy can be reviewed here.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
By using https://trendyoutdoortactical.com, you consent to this Privacy Policy.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
Refunds and Returns Policy for Trendy Outdoor Tacticals (Camping Gear(s), Clothing Accessories, Bags and Boots)
At our Trendy Outdoor Tacticals store, we strive to provide our customers with the best quality Camping Gear, Clothing Accessories, and Tactical Bags available on the market. We understand that there may be instances where a customer may want to return or exchange a product due to various reasons, and we have a comprehensive return and refund policy in place to ensure our customers have a hassle-free experience.
RETURNS
Return Eligibility:
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To be eligible for a return, the camping Gear(s), Tactical bags, or Clothing accessories must be unused, be in its original packaging, and in the same condition as when it was purchased.
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Returns must be initiated within 7 days from the date of purchase.
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Personalized or customized items are not eligible for return unless they are defective or damaged.
Return Process:
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Before returning the item, please contact our customer service team at info@trendyoutdoortactical.com or +254 740 404443 to initiate the return process.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Our customer service representative will guide you through the return process and provide you with a return authorization number (RAN) if applicable.
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Pack the item securely in its original packaging, including all accessories and documentation originally provided.
REFUNDS
Refund Process:
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Once we receive the returned item and verify its eligibility, we will process the refund.
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Refunds will be issued using the original payment method used for the purchase.
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Shipping charges, if applicable, are non-refundable.
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Refunds may take 5-7 business days to be processed and appear in your account.
EXCHANGES
Exchange Policy:
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If you wish to exchange your camping Gear(s), Tactical bags, or any clothing accessory for a different model, please contact our customer service team.
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Exchange requests are subject to availability.
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If the requested item is not available, we will let the customer know.
Damaged or Defective Items:
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If you receive a damaged or defective camping Gear(s), Boots, Tactical bag(s), or any clothing accessory, please contact our customer service team within 24 hours of receiving the item.
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We may require photographic evidence or additional information to assess the damage or defect.
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Once the claim is validated, we will arrange for a replacement or provide a refund, depending on your preference.
Please Note:
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Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
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We recommend using a trackable shipping method to ensure the safe return of the item.
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We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.
This Return and Refund Policy is subject to change without prior notice. Please refer to our website or contact our customer service for the most up-to-date policy.
If you have any questions or concerns about our Return and Refund Policy, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction.
Warranty
Most of our Tactical Camping Gear items come with a manufacturer’s warranty, and the terms of the warranty will be specified in the product description. Please refer to the warranty information provided with the product for details on how to make a warranty claim.
Conclusion
We want our customers to have complete peace of mind when purchasing any items from our store. Our return and refund policy ensures that you can shop with confidence, knowing that if for any reason you are not satisfied with your purchase, you can return it and receive a refund or exchange. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer support team at info@trendyoutdoortactical.com or +254 740 404443.