Privacy Policy — Trendy Outdoor Tactical

Updated: 10 September 2025

Welcome to Trendy Outdoor Tactical (“Company”, “we”, “our”, “us”). We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit https://trendyoutdoortactical.com (the “Website”) or shop via our WooCommerce store. This Policy is written to align with the Kenya Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021.

1) Who we are & how to contact us

Business name: Trendy Outdoor Tactical
Email: info@trendyoutdoortactical.com
Phone/WhatsApp: +254 740 404443
Hours: 8:00 am – 6:00 pm, 7 days a week

2) What data we collect

We collect only the data we need to run our store and deliver your orders.

Identity & contact data (name, email, phone).
Order & delivery data (billing/shipping addresses, items ordered).
Account data (if you create an account).
Payment data (processed by payment gateways; we do not store card or M‑Pesa PINs).
Technical data (IP address, device/browser type, referral URLs, pages viewed).
Cookies and similar technologies (see section 7).

3) Lawful bases for processing

We process personal data under one or more of the following legal bases permitted by Kenyan law:

Contract: to process your order, deliver products, and provide support.
Legal obligation: to keep records, handle taxes, prevent fraud, or comply with court/authority requests.
Legitimate interests: to run, secure, and improve our Website and services (balanced against your rights).
Consent: for optional activities like email/SMS/WhatsApp marketing and certain cookies/analytics. You can withdraw consent at any time.

4) How we use personal data

Fulfilling orders (confirmations, delivery updates, support).
Account management and customer service.
Operating, maintaining, and improving the Website and user experience.
Direct marketing with your consent (see section 9) and service notices (non‑marketing).
Security, fraud prevention, troubleshooting, and analytics.
Legal compliance and record‑keeping.

5) Who we share data with

We don’t sell or rent personal data. We only share it with:

Service providers (couriers/riders, payment gateways, hosting, email/SMS providers, analytics/advertising tools) under contracts that protect your data.
WooCommerce/WordPress plugins and extensions as needed to operate the store.
Authorities or advisors when required by law or to protect our legal rights.

6) International transfers

Some providers may process data outside Kenya. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place (for example, contractual clauses) so your data remains protected.

7) Cookies & similar technologies

We use cookies to run essential store features, remember your cart, and improve performance. You can manage cookies in your browser settings; blocking some cookies may affect site functionality.

Examples of WooCommerce/WordPress cookies we may use include:

woocommerce_cart_hash, woocommerce_items_in_cart — help WooCommerce determine when cart contents change.
wp_woocommerce_session_* — a unique code for each customer to find cart data in the database.
wordpress_logged_in_* — remembers your login status (if you create an account).

We may also use analytics/advertising cookies (e.g., Google Analytics, Meta Pixel) with your consent to understand traffic and measure campaigns. You can opt out or withdraw consent at any time (see section 9).

8) Data retention

We keep personal data only as long as reasonably necessary for the stated purposes or as required by law. We maintain a retention schedule and periodically review data we hold. When data is no longer needed, we delete or anonymize it.

9) Direct marketing & your choices

We only send marketing via email/SMS/WhatsApp if you’ve given consent or as permitted by law.
Every marketing message includes a clear, no‑cost way to opt out (e.g., “STOP” by SMS, unsubscribe link, or reply to opt out).
You can also contact us anytime to change your preferences or opt out of all direct marketing.

10) Your rights

Subject to the Kenya Data Protection Act and Regulations, you may:

Request confirmation and access to your personal data (we aim to respond within 7 days).
Request correction/rectification of inaccurate data (typically within 14 days).
Request deletion/erasure in the cases provided by law.
Object to or restrict processing (including direct marketing) and withdraw consent where applicable.
Request data portability where technically feasible.

To exercise your rights, email info@trendyoutdoortactical.com or WhatsApp/Call +254 740 404443. We may need to verify your identity before acting on your request.

11) Children’s data

Our store is intended for adults. We do not knowingly collect personal data from children. If you believe a child provided personal data, contact us and we will take appropriate steps.

12) Security

We use reasonable technical and organizational measures to protect personal data. However, no online service is 100% secure. Please keep your account credentials safe and notify us of any suspected compromise.

13) Third‑party links

Our Website may link to third‑party sites. Their privacy practices are outside our control; please review their policies.

14) Complaints

If you have concerns, please contact us first. If unresolved, you may lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC).

15) Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Website after changes means you accept the updated Policy.

16) Payment processing note

Payments are processed by secure payment gateways compatible with WooCommerce (e.g., M‑Pesa, cards). We do not store sensitive payment details like full card numbers or M‑Pesa PINs.